High-conflict employees are increasing in the workplace. Bullying, harassment, incivility, and threats of violence are a danger to employees and an organization's reputation, productivity, and ability to avoid court. This manual is designed for use with New Ways for Work: Workbook, for coaching workers in need of remedial interpersonal skills because of job discipline.
This New Ways for Work: Coaching Manual is a guide for Employee Assistance Professionals, therapists who provide workplace coaching, human resource professionals, and others who coach employees. It is designed to be used with the New Ways for Work: Workbook as a remedial method for workers who have the potential to improve workplace behavior through improved conflict resolution skills. It is also useful for those who want to advance in their careers with new and expanded conflict resolution skills.
The New Ways for Work(TM) method is a simple approach to learning key interpersonal skills for the workplace. New "ways" simply mean new skills, which keeps the focus on the positive and learning skills for the future.
The Coaching Manual provides sample answers; offers three self-contained coaching sessions, additional coaching sessions for more specific skills; and includes numerous exercises for employees and managers
Table of Contents:
Authors' Letter to Coach
Introduction to Coaching Manual
Workbook Page 3: Introduction
For Three Sessions of Coaching
Session 1: Coaching Tips
Workbook Page 6: Session 1: Problems or Issues to Discuss
Session 2: Coaching Tips
Workbook Page 9: Session 2: The 4 New Ways Skills
Session 3: Coaching Tips
Workbook Page 20: Session 3: Review and Personal Goals
For More Sessions of Coaching
Session 4: Coaching Tips
Workbook Session 4: Flexible Thinking: Making Proposals
Session 5: Coaching Tips
Workbook Session 5: Managed Emotions: Calming Yourself
Session 6: Coaching Tips
Workbook Session 6:
Managed Emotions: Staying Calm around Others
Session 7: Coaching Tips
Workbook Session 7:
Moderate Behaviors: BIFF Responses to Hostile Email
Session 8: Coaching Tips
Workbook Session 8:
Moderate Behaviors: Avoiding Extreme Behaviors
Session 9: Coaching Tips
Workbook Session 9: Checking Yourself
Additional Sessions: Coaching Tips
Workbook Additional Sessions: Continuing to Check Myself
Worksheets
Worksheets: Coaching Tips
Workbook Full Method Format - Exercise Worksheet
Workbook Check Yourself - Checklist
Conclusion
Appendix (Articles which do not appear in the workbook, but may be shared)
A. Calming Upset People with EAR article
B. Coaching for BIFF Responses
Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners' association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden.
As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years' experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books
High Conflict Institute Press
Pub Date: March 17, 2015
0.4" H x 10.8" L x 7.6" W
70 pages
paperback