We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect...
A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
BIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere.
See if you can do a BIFF! Not everyone can!
Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simples questions to make it even more effective.
Table of Contents:
Chapter One
High-Conflict People and Blamespeak
Chapter Two
Writing a BIFF Response
Chapter Three
Avoid Admonishments, Advice and Apologies
Chapter Four
BIFFs for Friends and Family (and Ex's)
Chapter Five
Neighbors
Chapter Six
In the Workplace
Chapter Seven
Business and Professions
Chapter Eight
Organizations and Governments
Chapter Nine
Politicians
Chapter Ten
Coaching for BIFF Responses
Chapter Eleven
You Decide...
References
About the Author
"I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked."- Dan Solin, author of the Smartest series of books
Bill Eddy is a lawyer, therapist, mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He was The Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years of experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries, in which he's taught his BIFF Response(R) and EAR Statement(TM) techniques for communicating in writing and in-person to hundreds of thousands. In addition to writing more than twenty books, his articles on PsychologyToday.com have more than 5 million views.
Unhooked Books
Pub Date: September 16, 2014
0.5" H x 8.4" L x 5.4" W
176 pages
paperback